We are here to help. Reach out through the channel that fits your question, and we will get back to you as quickly as possible.
Bug reports, feature requests, and usage questions.
support@duplyfi.comResponse time: Within 24 hours
Data access, deletion, or export requests under GDPR/CCPA.
privacy@duplyfi.comResponse time: Within 30 days (as required by law)
Payments, invoices, refunds, and plan changes are handled by Lemon Squeezy.
Access the Lemon Squeezy customer portal from your account settings.
Use the "Forgot password" link on the sign-in page. You will receive a reset link at your registered email address.
Yes. Deactivate your current device from account settings, then log in on the new device. Each account supports up to 2 devices.
Manage your subscription through the Lemon Squeezy customer portal, accessible from your account settings. You retain access until the end of your billing period.
Your media files are processed entirely on your local device. Only account and licensing data is stored on our servers.
Refunds are handled by Lemon Squeezy. You can request a refund through the customer portal within the applicable refund window.
Looking for detailed guides?
View documentation